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Terms & Conditions

Effective Date: July 18, 2026

Welcome to Aura Bangladesh (“Aura”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of www.theaurabd.com, our products, services, and related communication channels, including our social media platforms and customer support services.

By accessing or using our website or placing an order with Aura Bangladesh, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website or services.

1. General

Aura Bangladesh specializes in authentic Bangladeshi handwoven textiles and related products. We strive to ensure that all information on our website is accurate and up to date; however, we reserve the right to modify product information, pricing, availability, or these Terms & Conditions at any time without prior notice.

2. Product Information

We make every effort to display our products as accurately as possible. However:

  • Product colors may vary depending on your screen or device settings.
  • Since many of our products are handcrafted, slight variations in weaving, color, pattern, or texture are natural and should not be considered defects.
  • Measurements are approximate and may vary slightly.

3. Pricing

All prices displayed on our website are shown in the applicable currency unless otherwise stated.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors.
  • Cancel orders affected by obvious pricing mistakes, with a full refund if payment has already been received.

Applicable taxes, shipping charges, or customs duties (if any) may be added during checkout where appropriate.

4. Orders

By placing an order, you confirm that:

  • The information you provide is accurate and complete.
  • You are legally authorized to make the purchase.
  • You agree to comply with these Terms & Conditions.

Aura Bangladesh reserves the right to accept, reject, or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability.

5. Payment

Payments must be completed using the payment methods offered during checkout.

Aura Bangladesh does not store your complete payment card information. Payment processing is handled securely by trusted payment service providers.

6. Shipping and Delivery

Delivery times are estimates and may vary depending on destination, courier services, customs procedures, weather conditions, or other circumstances beyond our control.

Aura Bangladesh is not responsible for delays caused by third-party shipping providers or government authorities.

International customers are responsible for any applicable customs duties, taxes, or import charges imposed by their destination country unless otherwise stated.

7. Returns and Exchanges

Returns and exchanges are subject to our Shipping, Return & Refund Policy.

Customers should inspect their orders upon delivery and contact us promptly if there are any issues.

Products that have been used, damaged by the customer, altered, or are not in their original condition may not be eligible for return unless required by applicable law.

8. Intellectual Property

All content on this website, including but not limited to:

  • Product photographs
  • Logos
  • Brand names
  • Designs
  • Graphics
  • Text
  • Videos
  • Website content

is the property of Aura Bangladesh or its respective owners and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

9. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Interfere with the operation or security of the website.
  • Submit false, misleading, or fraudulent information.
  • Copy or misuse our content or intellectual property.

10. Customer Communications

When contacting Aura Bangladesh through our website, Facebook Messenger, email, telephone, or other communication channels, you agree to communicate respectfully.

We may use automated tools to assist with customer inquiries, product identification, and order support. These tools are intended solely to improve customer service and do not replace human assistance where necessary.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Aura Bangladesh shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use or inability to use our website or services.
  • Product availability.
  • Delivery delays.
  • Third-party service interruptions.
  • Technical issues beyond our reasonable control.

Our total liability shall not exceed the amount paid for the relevant order, except where otherwise required by law.

12. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Aura Bangladesh is not responsible for the content, policies, or practices of third-party websites and encourages users to review their respective terms and privacy policies.

14. Force Majeure

Aura Bangladesh shall not be held responsible for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, internet outages, pandemics, transportation disruptions, or other unforeseen events.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Bangladesh unless otherwise required by applicable law.

16. Changes to These Terms

Aura Bangladesh reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with a revised Effective Date. Continued use of our website or services after any changes constitutes acceptance of the updated Terms.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Aura Bangladesh

Website: https://theaurabd.com

Email: info@theaurabd.com

Address: Dhaka, Bangladesh