Privacy Policy
Effective Date: July 18, 2026
At Aura Bangladesh (“Aura”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.theaurabd.com, interact with our social media channels, or use our services.
By using our website or communicating with us, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
You may voluntarily provide information such as:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order information
- Messages and inquiries
- Any other information you choose to share with us
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referring website
- General website usage information
2. How We Use Your Information
We may use your information to:
- Respond to inquiries and customer support requests
- Process and fulfill orders
- Manage deliveries
- Provide product information and recommendations
- Improve our website and services
- Enhance customer experience
- Prevent fraud and unauthorized activities
- Comply with legal obligations
- Communicate important updates regarding your orders or our services
3. Customer Communications and Automated Services
When you contact Aura Bangladesh through our website, Facebook Messenger, or other communication channels, we may process the information you provide in order to:
- Respond to your inquiries
- Identify products you are interested in
- Provide pricing, availability, and product details
- Assist with orders and customer support
- Improve the quality and efficiency of our customer service
Where applicable, automated technologies may be used to assist in processing customer inquiries and identifying products based on information or images voluntarily provided by customers. These technologies are used solely to facilitate customer support and are not used for advertising or profiling.
4. Comments
If visitors leave comments on our website, we collect the information provided in the comment form, along with the visitor’s IP address and browser information to help detect spam and maintain website security.
5. Media
If you upload images to our website, please avoid uploading images containing embedded location data (EXIF GPS). Visitors may be able to download and extract location data from publicly available images.
6. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and provide essential website functionality.
Cookies may be used to:
- Remember login sessions
- Store shopping cart information
- Save user preferences
- Improve website performance
- Analyze website traffic
- Enhance security
- Support marketing activities where applicable
You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
7. Embedded Content
Pages on this website may include embedded content such as videos, images, maps, or social media posts.
Embedded content from other websites behaves in the same manner as if you visited those websites directly. Those websites may collect data about you, use cookies, and monitor your interaction with their content according to their own privacy policies.
8. Third-Party Services
To operate our website, provide our products and services, and enhance your experience, we may use trusted third-party service providers. These providers may assist us with services including, but not limited to:
- Website hosting and maintenance
- Payment processing
- Customer communication and support
- Order management and delivery
- Website analytics and performance monitoring
- Security and spam prevention
- Automated processing of customer inquiries and submitted content
- Other business operations necessary to provide our services
These service providers may process personal information only to the extent necessary to perform services on our behalf. We take reasonable steps to work with providers that are committed to protecting your information and complying with applicable privacy and security standards.
We do not sell or rent your personal information to third parties for their own marketing purposes.
9. Payment Information
Payments made through our website are processed securely by trusted payment service providers.
Aura Bangladesh does not store complete payment card details on its servers.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide our products and services
- Maintain customer records
- Fulfill legal, tax, and accounting obligations
- Resolve disputes
- Improve our services
Information that is no longer required is securely deleted or anonymized where appropriate.
11. Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to certain types of processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information where applicable
To exercise these rights, please contact us using the information provided below.
12. International Privacy Rights
If you reside in a jurisdiction that provides additional privacy rights, including under the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), you may have additional rights regarding your personal information as provided by applicable law.
Aura Bangladesh does not sell personal information.
13. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
While we strive to use commercially reasonable means to safeguard your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
14. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
The updated version will always be posted on this page with the revised Effective Date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Aura Bangladesh
Website: https://theaurabd.com
Email: info@theaurabd.com
Address: Dhaka, Bangladesh